Listen up! With Karen Bachmann and Lisa McMichael

December 2, 2015

Listen up!

With Karen Bachmann and Lisa McMichael

The different types of listening skills and how those techniques help UXers

Like many UX practitioners, you are continuously engaged in user research, meetings and workshops. These activities require observing and taking good notes, and listening. But are you really listening or simply hearing what people have to say? For most of us it’s the latter. During the Listen up! Workshop, we’ll discuss the obvious and nuanced differences between listening and hearing, along with some of the barriers and causes that affect attuned listening. And, we’ll get you out of your seat to practice listening methods so that when you leave, you’ll be armed with a better mechanism for listening.

About Karen

As the Research & Strategy Practice Lead with Perficient, I lead a cross-discipline team of user researchers, UX strategists, IAs, content strategists, BAs, and analytics experts. Feel free to connect with me through any channel you may find me:

[masked] | @karenbachmann

About Lisa

At Perficient’s Experience Design group I run user research for our clients. And when I have a spare minute, I love to write on a variety of UX topics. Care to chat and get better acquainted? I’m at: [masked] | @2knowlisa